Warranty & Returns

Limited warranty

Listings that are not labeled Private Seller are covered by our limited warranty. We warrant them to the original buyer against defects in function and, where an item was restored, in the restoration workmanship, for 90 days from the day you receive the item.

If a covered problem appears, contact us. We will respond within 2 business days and work with you on remote troubleshooting first. If the item still needs to be fixed, we will repair it, replace the defective parts, or replace the item, at our choice.

What the warranty does not cover

• Normal wear and tear, and consumables such as microscope lamps and fiber-optic light guides.
• Damage from misuse, improper installation, accidents, or repairs made by anyone we have not approved.
• Damage in transit. Report it through the freight carrier (see below).
• On-site installation or labor costs, and indirect or consequential losses.
• Items sold as-is or described as for parts.

When your freight arrives

• Unpack and inspect the shipment as soon as it arrives, and take photos.
• Write any damage or missing pieces on the carrier's delivery receipt (the bill of lading) before the driver leaves. If you accept it without noting damage, the carrier may deny a claim.
• Contact us right away so we can help you file the claim.
• Test the equipment promptly and tell us about any problem within 7 days.
• If your office has no loading dock, arrange liftgate delivery in advance. See shipping and freight.

Returns

• Not as described. If an item that is not labeled Private Seller arrives materially different from its listing, contact us within 7 days of delivery before sending anything back. We will confirm the problem, authorize the return, and cover the return freight. You will get a refund or a replacement.
• Change of mind. Because these are heavy freight items, we do not accept change-of-mind returns unless we agree to it in writing before you buy.
• Refunds go back to the original payment method. Bank transfers can take a few business days to clear.
• Return items in the original packaging or equivalent protection. Equipment damaged on the way back to us is the sender's responsibility, so insure the shipment.

Private Seller listings

Some listings come from independent sellers. We review every listing before it appears, but we do not inspect the equipment, and EyeEarExchange does not warrant it. These items are sold as described by the seller. Before you buy, ask for a photo of the serial number and a working demonstration. If an item is not as described, tell us within 7 days and we will help resolve it with the seller.

Questions?

Send us a message through the contact page and we will get back to you. Policy last updated October 2026.